Complete ownership.
Not just tickets.
Our managed IT services are designed to offload ownership and responsibility — not just tasks. We take on the environment, the standards, and the outcomes.
The full stack.
Defined. Standardized. Owned.
Every item below is included in the monthly fee. Nothing in scope is billed separately. Nothing out of scope is quietly added.
Identity & access
All user accounts provisioned and managed in Microsoft Entra ID. MFA enforced on every account and application via Conditional Access — no exceptions. Device enrollment via Microsoft Intune with policy-driven compliance.
Email security
Every email is scanned before it reaches the inbox. We deploy Avanan (Check Point) as an API-based layer on top of Microsoft 365 — blocking phishing, malicious attachments, impersonation attempts, and business email compromise without touching your mail routing or causing delivery delays.
Microsoft's native filtering misses a meaningful percentage of phishing. Avanan catches what Microsoft doesn't.
Endpoints & servers
Windows endpoints managed to a defined configuration baseline via Intune. Servers virtualized on Hyper-V, standardized on Dell PowerEdge hardware, monitored continuously via Atera RMM. No bare-metal application servers. No consumer hardware in production.
Backup & recovery
Three-tier recovery architecture: onsite NAS for fast restores, Wasabi S3 with Object Lock for immutable offsite copies, and Hyper-V host replication for near-zero recovery time on critical workloads. Veeam manages all backup and replication jobs. Quarterly restore tests — documented.
Network & perimeter security
FortiGate F-series firewalls with active UTM bundle: IPS, DNS filtering, web filtering, and application control on all VLANs including wireless. Minimum four-VLAN segmentation. Huntress Managed EDR with 24/7 human SOC on all endpoints and servers.
Patching & maintenance
Monthly patch cycle across Windows endpoints, servers, and Fortinet devices. Defined maintenance windows communicated in advance. Critical patches (CVSS 9.0+) applied within 72 hours. All changes logged.
Helpdesk support
Business-hours support included in the monthly fee. No per-incident billing, no ticket queues measured in days. Well-designed environments don't generate many tickets — that's the point.
Monitoring & reporting
Continuous monitoring via Atera RMM. Weekly email security reports from Avanan showing what was blocked, what was delivered, and any notable detections. Annual hardware lifecycle review with budget estimates.
Boundaries matter.
A managed service relationship only works if the scope is clear. These are firm boundaries, not negotiating positions.
Ad-hoc break/fix support
We prevent problems. We don't price-gouge when they happen.
Ongoing exceptions as the baseline
Every exception is documented and expires. Drift is not tolerated.
Unsupported or end-of-life platforms
We won't manage what the vendor won't support.
Unmanaged personal devices
BYOD accessing organizational data is a Conditional Access violation, not a policy discussion.
Per user. Per month.
Everything included.
No hourly rates. No per-incident billing. No invoice surprises. If it's in scope, it's in the fee.
Cloud-first organizations on Microsoft 365 with no on-prem servers.
Server-based environments with full backup, security, and network management.