Managed IT Services
We take ownership.
Not just tickets.
Our managed IT service is designed to offload responsibility — not just task execution. There is a meaningful difference.
What ownership means
The difference between support and management.
A support arrangement means you call when something is broken. You are still responsible for the overall health of your technology.
A managed IT arrangement means we own the outcome. We are responsible for keeping your systems healthy, secure, patched, and recoverable — not just for responding when they are not.
That shift in responsibility is what makes flat-rate pricing possible. When we control the environment, we can predict its behavior. When we can predict its behavior, we can price it reliably.
Our commitments
- Proactive monitoring — we know about problems before your staff does
- Defined patch cadence — every device, every month
- Backup verification — tested restores, not assumed restores
- Security enforcement — controls on by default, not optional
- Business-hours helpdesk — included in the monthly fee
- Transparent scope — you always know what is covered
In scope
What we manage.
- User identity and access — Microsoft 365 and Entra ID
- Endpoint management — Windows devices via Intune MDM
- Server infrastructure — Hyper-V VMs on Dell/HP hardware
- Network and firewall — FortiGate UTM, FortiSwitch, Ubiquiti wireless
- Backup and recovery — Veeam with onsite NAS and Wasabi S3 offsite
- Security baseline — Huntress EDR, Defender for Business, MFA
- Patch management — endpoints, servers, and network devices
- Microsoft 365 administration — licensing, mailboxes, Teams, OneDrive
- Helpdesk support — business hours, included in monthly fee
- Password management — Bitwarden for Teams
Out of scope
What we do not do.
Work outside scope is quoted as a fixed-fee project before we start.
- Ad-hoc break/fix support
- New system deployments or migrations (scoped separately)
- Unsupported or end-of-life platforms
- Unmanaged personal devices
- Custom software development
- Third-party vendor management beyond our stack
Service tiers
Two tiers. Matched to your infrastructure.
Essential
$125/user/month
For organizations running entirely on Microsoft 365 and SaaS — no on-premises servers.
- Microsoft 365 administration
- Endpoint management via Intune
- Patch management
- Huntress EDR with managed SOC
- Microsoft 365 backup
- Password management via Bitwarden
- Business-hours helpdesk
Most common
Professional
$175/user/month
For organizations with on-premises Hyper-V infrastructure and full backup, security, and network management.
- Everything in Essential
- Hyper-V server infrastructure management
- VM-level backup via Veeam to onsite NAS
- Offsite backup to Wasabi S3 (immutable)
- Host-to-host replication for critical systems
- FortiGate + FortiSwitch management
- Quarterly backup restore verification